The complete machine is guaranteed for one year with whole life free maintenance and technical guide. Online training will be offered to you as free after purchase if you need.
A. Within period of warranty
1) .Except for the consumable parts and the damaged parts are caused by artificial factor, we can replace the new component in free of charge only when the machine is operated and used under normal condition, while shipping cost should be paid by customer.
2). The service of software update is free for lifetime.
3). If on-site training and service is needed, the buyer should help the engineer of our company obtain the visa and prepay all the expense related to the service, including but not limited to traffic expense in China, the commission charge related to visa, air ticket, oversea traffic fee, accommodation rent, food expense, etc. The training and technical service can be provided for free.
B. Beyond period of warranty
1) We offer repair service if the machine is out of warranty period. Changing new components need to charge the cost of the component, and shipping cost will be paid by customers..
2) For normal operational skills and other basic problems, we can provide you the related technical support through email or online answering.
3) In whole life of the machine, you can send back the machine or spare parts at any time to our factory, our engineer will refresh and maintenance the parts on your machine as free, but cost is charged of buyers.
C. Please view our "Solution" center on our website.
You can find all kinds of techincal problem from different buyers. We collect them together and put in the "Solution" center for your reference if you meed same problem.